WHAT IS INCLUDED IN THE SERVICE?
We take care of everything so that you can enjoy your event! The Twilight Trees experience is very much a service from start to finish. This begins from the very moment you get in touch with a friendly member of our Twilight Trees design team to plan the overall look and vision of your event. On the day, our professional and accommodating operations team will arrive on site at the times you have provided to install the trees. The trees are built in situ and secured safely, and we finish off with a dressing of fresh moss on the base. Once the event is over, we will arrive back on site at your stated access times and derig/collect the trees.
HOW DOES YOUR PRICING WORK?
Our pricing is structured in two parts; trees and then delivery/ setup. All of our trees are individually priced as stated in our brochure. The delivery and installation fees are calculated at cost depending on the mileage travelled and the manpower required to install the trees and are unique to each quote. The delivery and collection charges will be dependent upon factors such as the number of vehicles required, any access issues and any tight install timings and additional staff required. We charge the same for evenings and weekends, excluding Bank Holidays. Typically, each of our trees do have a certain amount of time required to install depending on sizing, positioning, weight etc. but we can work to tighter timing if required, we would just need to factor in a larger team in order to do so. All of our trees are a set cost and all moss dressing is included. Additional styling/plinths are at an additional cost.
IS DELIVERY AND SET UP INCLUDED IN THE TREES COSTS?
There is an additional cost for delivery, set up, derig and collection. The delivery, install and return fees are calculated at cost and is dependent on the mileage travelled and manpower required to put up the trees. Our trees are heavy and are secured onto a weighted base plate which, depending on the type and size of tree, can require additional members of the Twilight Team to set up safely. We ensure all of the trees are styled and the bases dressed so that the trees are at their very best for your event. A second return journey is also taken into account for the team to derig and collect the trees. At the initial quotation stage, we will calculate approximate transport charges to and from your event postcode location. These charges are approximate and give you an idea of the likely charges, with the actual transport charge being confirmed on the invoice that we send you. The actual delivery and collection charges will be dependent upon factors such as the number of vehicles required, any access issues and any tight install timings and additional staff required. We charge the same for evenings and weekends, excluding Bank Holidays.
DO YOU PROVIDE A DRY HIRE?
We do not provide a dry hire. Our highly trained team are the experts in handling the trees safely, packing them away properly and ensuring the styling is consistent from one job to another.
IS THERE A MINIMUM SPEND/ORDER?
There is a minimum spend of £395+VAT for the cost of the trees, please note this does not include delivery, install and collection.
HOW LONG IS THE HIRE FOR?
All of our rental quotations are based on a typical 24hr hire period however we can be flexible and can assess this on a case by case basis. The cost of the trees would usually only increase if the hire period exceeded three days, unless it is our peak season or the trees are booked out for another event.
DO YOU DO PACKAGES?
We do not typically provide packages as every event we style is unique however; we would be more than happy to take a look at any plans and make some design suggestions for type and quantities of trees
DO YOU COVER ALL OF THE UK?
We are based in Winchester, Hampshire and can travel all over the UK but we typically service within a 3hr travel radius as delivery costs outside this will be relatively high. In this instance we would suggest that you consider making our trees the main source of decoration as the ratio of delivery costs to trees will become more evenly distributed and therefore better value.
DO YOU HAVE A SHOWROOM/CAN I SEE THE TREES?
Yes, we have a small showroom and trees can be put up upon request by appointment only. As our operations team are usually out and about on events, we will need as much notice as possible as each tree will need to be built in situ especially for your visit.
DO YOU OFFER SEPARATE RATES FOR WEEKDAY/WEEKENDS/EVENINGS?.
No, we offer the same rate around the clock with the exception of Bank Holidays.
ARE THE TREES REAL?
All of our trees are artificial but of the very highest quality. This means that our trees turn heads all year round providing a much-desired look without the restrictions of seasonality. Our environmentally friendly ethos means that being artificial, all of our products are sustainable and there is zero wastage post event.
Wow wow wow! I can not compliment this wonderful company enough. From start to finish to service was incredibly smooth. I was dealing with Hannah and she was so helpful throughout. We hired the cherry blossom tree which we have had so many compliments about. On the day and since people are still talking about the gorgeous tree. At the beginning of the day we used it as our table plan with peoples names hanging off on a mini envelope then inside it told them the table they were sitting at. Then during our wedding breakfast twilight trees moved the tree to a different area of the hotel which was by mirrors and it was the main focus as you came down the stairs. Honestly I’m so glad I found this company and can’t recommend enough. Money very well spent!!
We can't thank you all enough for the hire of your amazing trees and centrepieces. The transaction was seamless from beginning to end, just what a bride needs. They were the talk of the wedding! And what lovely people! Thank you
Your Twilight Trees made my daughters wedding a fairytale we all believed it to be. You transformed an institutional room into a sparkling forest. Your team were utterly reliable both in putting the trees up and taking them down- you kept to your estimate and more than produced the goods. I would be happy to recommend you to anyone and we are all very grateful to you for your hard work.
Twilight Trees Social Channels