FAQS
Is your jewellery hallmarked?
Honey Willow jewellery is hallmarked as per UK assay regulations. This includes silver jewellery at 7.78 grams and above and all precious metal jewellery (9ct/k and 14ct/k gold). 14k gold-fill does not need hallmarking. We use the Goldsmith's Assay Office in London.
Is your jewellery sustainably made?
We make Honey Willow jewellery by hand, to order, which reduces waste. We use recycled silver and recycled precious metal, with the exception of chains. We only source certified conflict-free diamonds.
Can I personalise the jewellery?
Some jewellery can be personalised with either engraving or hand-stamping and will include the word 'personalised' in the title and description. You will be asked for your personalisation when you add the jewellery to your shopping cart. Please contact us at jewellery@honeywillow.com if you have any questions about a specific product.
Does your jewellery contain nickel?
No, none of our jewellery contains nickel.
How will my jewellery arrive? Will it include a receipt?
Your jewellery is presented in a branded gift box, with ribbon. It is sent in a postal box, which includes information about the materials your jewellery is made with and which members of the team made it. We do not include receipts.
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