How is delivery and collection arranged?
For weekend hire, we typically offer a Friday PM drop off with a Sunday or Monday PM pick up - however we can be flexible. Additional charges may apply for collection and delivery outside of this time frame. We ask that you provide us with your final venue postcode and address upon paying your deposit. Final delivery charges will be applied to your quote based on this information. We are happy for you to collect and return to our Exeter base if preferred.
Is there a minimum order?
There is currently no minimum order, however we assess each quote based on geographical region and availability.
What is your hire period?
Our standard hire period is 2 - 3 days, depending on your location. We offer mid-week and weekend rentals. If you would like to hire for longer than a 3 day rental period please let us know when you get in touch.
How should items be returned?
Items should be returned in the boxes and crates that they were delivered in. We ask you to re-pack all decor items carefully using the packaging they were delivered with. For cutlery, crockery, glassware and candlesticks we charge a 20% wash fee for cleaning. All cutlery and crockery must be rinsed with only water prior to returning to avoid replacement fees due to damage caused by food residue.
Can I amend my numbers?
We completely understand that the number of guests may change from the time of booking. Therefore we are more than happy to amend quantities 4 weeks prior to the event date, should we have the stock available. At this point we will be in touch to confirm final numbers and produce a final invoice.
Do you require a damage desposit?
We charge a refundable damage deposit of 20%, due at the time of your final invoice. This is used to cover any damaged, missing or broken hire items. Price of missing or broken items is calculated using wholesale price, not hire price.
Original and stylish place settings and candlesticks which worked fantastically well with our colour scheme and decor. Highly recommended. Big thank you from all at The Oak Barn Wedding Venue, Hittisleigh, Devon EX6 6LF
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